Illustration Portfolio Xinru Studio

Shipping & Returns

Placeholder policies for the studio shop

These notes are written as editable starter copy and should be updated once packing, couriers, regions, and return policies are confirmed.

Processing time

Orders are usually packed within 3-5 working days. Small-batch releases, made-to-order items, and busy exhibition periods may take a little longer.

Shipping regions

Placeholder: currently shipping within China and to a selected list of international destinations. Please update this section once preferred shipping regions are confirmed.

International shipping

International orders may be subject to customs charges, import tax, or local handling fees. These are the responsibility of the customer after dispatch.

Lost packages

If a parcel appears delayed or missing, please get in touch with your order number. A shipping enquiry can be opened once the courier's waiting period has passed.

Returns / refunds

Because many items are limited, handmade, or printed in small batches, returns are handled case by case. Damaged items should be reported within 7 days of delivery with clear photos.

Contact email

For shipping and order questions, please write to mirai314159@gmail.com.